Overview
The Governance & Standards domain encompasses all digital systems and applications that are designed to directly serve citizens, businesses, and other end users. These are the front-line digital touchpoints that enable users to interact with government services.
Key Capabilities
Citizen-facing services
Digital services that enable citizens to complete transactions, access information, and interact with government departments online.
Business services
Applications that support business interactions with government, including licensing, regulatory compliance, and reporting.
Self-service portals
User-friendly interfaces that allow citizens and businesses to manage their accounts, track applications, and access personalised information.
Standards and Guidelines
All service applications should adhere to the GOV.UK Service Standard and follow accessibility guidelines (WCAG 2.2 Level AA).
Related Domains
- Integration - for connecting service applications to back-end systems
- Security - for protecting user data and ensuring service resilience
- Data & Information Management - for managing the data that powers services