Overview
The service applications domain encompasses all digital systems and applications that are designed to directly serve citizens, businesses, and other end users. These are the front-line digital touchpoints that enable users to interact with government services.
Key capabilities
Products and services
These are digital tools, platforms and services that enable capabilities to operate and deliver outcomes such as allowing citizens to complete transactions, access information, and interact with government departments online.
- GOV.UK Pay is a secure payment service that is easy to integrate with and designed to meet the Digital Service Standard
- GOV.UK Notify allows you to create and send emails, text messages and letters to your users
Guidelines and standards
These provide access to the approved guidance, design principles, and technical standards that support service applications. These resources help digital teams design, build and manage service facing applications in a consistent, secure and high-quality manner.
- Design Principles help guide teams creating government services
- Service Standard is the standard that government services need to meet
- Service Manual provides guidance on accessibility and assisted digital, agile delivery, design, measuring success, user research and more
- GOV.UK Design System provides styles, patterns and components for building GOV.UK services
- Prototype Kit enables you to create rapid prototypes of GOV.UK services
- Service assessmentchecks if you need to follow the Service Standard or get a service assessment
- Campaign platform allows you to apply for a campaign website on the GOV.UK campaigns platform
- GOV.UK proposition tells you what can go on GOV.UK and what cannot
Commercial agreements
Crown Commercial Service agreements (CCS) which provides access to technology, applications and digital services that support service applications
- Open Banking (DPS) includes related tools and service agreements
- Payment Acceptance2 is the CCS digital card and alternative payment methods, including specialist payment consultancy services
- Contact Centre and Business Services is an outsourced contact centre and business solutions commercial agreements
Citizen facing service applications
All citizen-facing service applications should adhere to the GOV.uk Service Standard and follow WCAG 2.2 Level AA accessibility guidelines.
Related domains
- Integration - is for connecting service applications to back-end systems
- Security - is for protecting user data and ensuring service resilience
- Data and information Management - is for managing the data that powers services